Terms & Conditions
TERMS AND CONDITIONS OF SALE
By proceeding with your order, you are confirming that all pricing, finishes, colors, types and quantity of items is correct. It is therefore your responsibility to ensure that everything in your quotation matches your desired request as you proceed with the purchase. Your purchase is subject to the following terms and conditions of sale.
Claims: In the case of visible damages to the packaging upon delivery, a client must inspect the product and note any damages on the transport company’s delivery receipt. In the case of non-visible damages, the client needs to report and send pictures of the damages to Harbour Outdoor no later than 48 hours after the receipt of the goods in order for us to process a claim.
Merchandise Pickup/Delivery: Pick up or delivery of product must be concluded within five (5) business days of the notice to you that the merchandise is available. Storage fees at the rate of $100 per item per day to will be applied to the final invoice if pick up or delivery does not occur within the five (5) business day period. Any order that exceeds a 90-day storage period may be forfeited without compensation, at the discretion of Harbour Outdoor. Such forfeiture does not excuse you from your obligation to pay storage fees nor excuse the payment of any remaining balance on your account.
Furniture Delivery: Harbour Outdoor can facilitate a third-party delivery service that is completely unaffiliated with Harbour Outdoor. Harbour Outdoor will act only as a facilitator between the purchaser and the delivery service but has no liability with respect to the delivery service provider. Delivery charges will not be refunded for returned merchandise. You are solely responsible for all transportation cost. If you require a return pick up, the standard delivery fees will apply. Refused deliveries are also subject to return freight. You may be required to sign a proof of delivery. It is your sole responsibility to inspect all goods prior to accepting delivery.
Should any merchandise be damaged and such damage is visible with a reasonable visual inspection, it must be noted on the proof of delivery document. Once proof of delivery document has been signed stating the merchandise is in good condition; no repairs, replacements, exchanges or returns for visible damage will be accepted if you finds a fault thereafter.
Returns: Harbour Outdoor wants you to be satisfied with your purchase. Subject to compliance with the return authorization procedures set forth below, Harbour Outdoor will allow the return of merchandise within seven (7) days of delivery. This right to return product is non-transferable and is limited to those who purchased the merchandise directly from Harbour Outdoor or from its authorized resellers. Proof of purchase and original ownership is required for any returns. Returned merchandise to be returned must be in new, undamaged, unused, unworn, and unwashed condition with original packaging material and original tags attached.
Refunds will be credited in the same form of payment paid. If merchandise is paid with cash or by check, a corporate check will be mailed to you within 45 days. All refunds or exchanges for any reason (other than damaged products), if accepted, are subject to a 25% restocking fee, plus the cost of return freight, which may be deducted from the refund.
WARRANTY: Harbour Outdoor’s warranty varies on our different products and materials used. Please address all detailed warranty questions with your relevant salesperson or on our company website. Any warranty provided by Harbour Outdoor is non-transferable and is limited to those who purchased the product from Harbour Outdoor or from a Harbour Outdoor authorized reseller, and only while the product is owned by the original owner. Proof of purchase and original ownership is required for any warranty claims. The warranty provided by Harbour Outdoor, if any, does not cover any of the following: all normal wear and tear; superficial, or aesthetic defects that do not affect the use and operation of the merchandise; damage caused by neglect, temperature or moisture extremes; damage due to mishandling, neglect, improper setup, damage in travel, shipping damage or use under other than what is classified as normal conditions; normal changes in wood grain, fading of color and/or aging of any finish.
AS-IS, FLOOR MODELS AND CLEARANCE ITEMS: Items sold in this category are sold on a “Final Sale” basis. Returns and exchanges for “AS- IS”, “Floor Model” or “Clearance” product will not be accepted under any circumstances. No warranty is provided for any such items.
Returns and Warranty Claims Procedures
All return requests and warranty claims must first be submitted to Harbour Outdoor at [email@example.com] and if authorized, an RMA number will be issued to you along with return instructions. No returns or warranty claims will be accepted unless accompanied by an RMA number. Harbour Outdoor is not responsible for and may reject any returns or warranty claims which are not accompanied by a RMA number or returns where you have failed to comply with the return instructions.
You are solely responsible for the cost of shipping as well as the risk of loss during transport. Merchandise not in a returnable state may be (i) rejected, (ii) forfeited and destroyed, or (iii) may be returned to you with the shipping costs billed to you, at Harbour Outdoor’s sole discretion.
CUSTOM/SPECIAL ORDER ITEMS: No returns, refunds, or exchanges on ANY Custom/Special ordered items will be accepted. Customer has 24 hours from the time the order was placed to cancel without penalty.
Lead Times and Deliveries: All lead times are based on Harbour Outdoor’s estimates of the commercial conditions, supplier lead times, supplier related issues and current commitments from suppliers. Due to factors beyond our control regarding backorders, general production, freight delays, adverse weather etc., Harbour Outdoor cannot and does not guarantee lead times. Orders may not be cancelled and deposits will not be refunded due to extended lead times or late deliveries.
Limitation of Liability: Harbour Outdoor is not responsible for any misuse of our product that may result in injury or worse on any property and/or persons. HARBOUR OUTDOOR IS NOT LIABLE FOR ANY LOSS OF USE, REVENUE OR PROFIT, DIMINUTION IN VALUE, ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, WHETHER ARISING OUT OF BREACH OF CONTRACT, OR TORT OTHERWISE, AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER OR NOT HARBOUR OUTDOOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE.
IN NO EVENT SHALL HARBOUR OUTDOOR’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL AMOUNT PAID TO HARBOUR OUTDOOR FOR THE GOODS SOLD HEREUNDER, OR $2,000, WHICHEVER IS LESS.