Shipping and Returns
Harbour USA delivers anywhere within the 48 contiguous states and Hawaii. If you are looking to have furniture delivered outside of these locations, please contact us.
When placing an order with Harbour Outdoor, you have 3 shipping options to choose from. To ensure your order is processed without delay, please identify your shipping preference at the time of order along with any special delivery instructions. Ships next day messaging defaults to next business day for weekends and holidays. Harbour Outdoor ships from Carson in Los Angeles, California. Shipping options are found below.
Harbour Outdoor wants you to be satisfied with your purchase. We will allow the return of the product(s) prior to delivery or within 30 days of receiving. Returnable merchandise must be in new, unused, unworn, and unwashed condition with original packaging material and original tagging attached. Refunds will be credited in the same form of payment paid. If merchandise is paid with cash or by check a corporate check will be mailed within 30 business days. All refunds or exchanges for any reason are subject to a 25% restocking fee and any applicable shipping charges. Special orders require 50% deposit. If the order is canceled prior to the start of manufacturing the order is fully refundable. If manufacturing has begun the deposit is non-refundable. If the order is delivered there is no return. Customer order is defined as any of the following:
- Custom sizing
- Custom color specification including frame, fabric or any additional non-standard material
Warehouse Pick-Up is available starting at $50 handling fee using a carrier of your choosing. Our warehouse is located in Carson Los Angeles, CA 90746. Please contact customer service at (646) 692-4227 to schedule your pickup in advance. Please note 48 hour notice is required for all Will Calls.
Standard Shipping provides ground delivery to the curb. Delivery does not include setup of furniture, removing from packaging, placing the product(s) in home/desired location, removing packaging/cartons/wrap from home. For larger orders, this may include a pallet for safer transport. Please be aware that in the case a pallet is needed for delivering of your order, this will not be removed from home upon delivery. Standard Shipping is 2-5 business days for West Coast shipments and 5-7 business days for East Coast shipments from the date of dispatch.
PREMIUM WHITE GLOVE DELIVERY
White Glove Delivery includes installing and placing items in your desired location by the carrier. The carrier will remove all shipping materials and cartons from home. You will be contacted by your local White Glove Agent to schedule delivery in 4-7 business days for West Coast shipments, and 14-28 business days for East Coast shipments following the date of dispatch from Los Angeles.
The delivery fee is quoted based on the location by ZIP and proximity to our warehouse, the number of pieces of furniture and up to two flights of stairs (20 steps). Deliveries with more than two flights of stairs (20 steps), may include an extra “stairs” charge.
* Many apartment buildings require a COI (certificate of insurance) before delivery. If it is needed, please notify Harbour via your sales person or email us at firstname.lastname@example.org. If we are not made aware, and we are needing to re-schedule, you may be responsible for additional fees accrued.